Terms of Service

Effective November 6, 2026

These terms are an agreement between you and Infinite Marketing, based in Atlanta, Georgia ("we" or "us"). They cover your use of Infinite Chats, Infinite AI Calls and this website (together, the "service"). By paying for a plan, creating an account or using the service, you agree to these terms. If you use the service for a business, you confirm that you can agree to these terms for that business.

1. The service

Infinite Chats lets you add an AI voice chat to your website that talks with your visitors, using information you provide. The number of agents, free starting minutes and features included depend on your plan, as shown on our pricing page. The service runs on software provided by third-party platform partners.

Infinite AI Calls (at calls.infinitechats.com) is a separate AI phone agent service: it answers your business calls and lets you upload contacts and run outbound calling campaigns. It is a separate account with its own monthly plan, starting minutes and minute packs, as shown on our pricing page. The billing, minutes, cancelling and refund rules below apply to it the same way.

2. Your account

• You must be at least 18 years old and give us accurate information.
• Keep your password private. You are responsible for what happens under your account.
• Tell us right away if you think someone has used your account without permission.

3. Plans, billing and automatic renewal

• Plans are paid monthly in advance, at the price shown when you check out.
• Your plan renews automatically each month, and we charge your payment method for the next month, until you cancel.
• Payments are handled by Stripe. We don't see or store your full card number.
• Prices don't include any taxes that may apply, unless we say so.

4. Minutes

• Each plan includes a one-time set of free minutes to start. They don't renew each month.
• Your agents use minutes from your balance as they talk. When your balance runs out, your agents may stop until you add a minute pack.
• Minute packs are one-time purchases and are added to your balance after payment.

5. Cancelling

You can cancel any time by calling or emailing us. Cancelling stops future charges. You keep access until the end of the month you already paid for. Cancelling doesn't by itself give you a refund.

6. Refunds

• Plan payments: you can ask for a refund of a plan payment, including a renewal, within 7 days after it was made.
• Minute packs: you can ask for a refund within 7 days after purchase, only if none of that pack's minutes have been used.
• After 7 days: payments can't be refunded. This includes unused time, partial months and unused minutes.
• How to ask: call 1-678-935-6401 or email designer@infinitemarketing.co from the email on your account, within the 7 days.
• What happens next: we return the money to your original payment method through Stripe. Your bank decides how long it takes to appear. A refunded plan payment ends that month's plan, so your access may stop.

This policy doesn't limit any refund right that the law gives you and that can't be waived.

7. Failed payments

If a payment fails, we or Stripe may try again. If it is still unpaid after 7 days, we may limit or suspend your account until it is paid.

8. Price changes

We may change our prices. We will tell you before a new price applies to your plan, so you can cancel before it takes effect.

9. Your content and your callers

Information you put into the service, and the conversations your agents have, stay yours. You give us and our providers permission to store and process them only as needed to run, support and secure the service, or as the law requires. Our privacy policy explains how we handle personal information.

You are responsible for how you use your agents. That includes telling people they are talking with an AI where the law requires it, getting any consent needed to record or transcribe conversations, and following calling, texting, marketing and privacy laws that apply to you.

Calling campaigns (Infinite AI Calls): you may only call people you have the right to call. You are responsible for getting any consent the law requires before an AI or automated call, honoring opt-out and do-not-call requests, checking do-not-call lists, calling only at permitted times, and following laws such as the Telephone Consumer Protection Act and state calling rules. Phone numbers you connect must be ones you are allowed to use.

10. AI answers

AI agents can make mistakes or say things that aren't accurate. Check your agent's setup and answers, and don't rely on it for emergencies or for medical, legal or financial advice.

11. Acceptable use

You agree not to:

• break any law, or use the service for spam, robocalls or unwanted messages;
• use an agent to mislead, harass or defraud anyone, or to impersonate a real person;
• store or send anything harmful or that violates someone else's rights;
• try to get into accounts or systems you aren't allowed to access, or disrupt the service;
• copy, resell or reverse engineer the service, unless we agree in writing or the law allows it.

Sensitive information: don't put health records, full card numbers or similar regulated data into the service. We don't offer it as a HIPAA-compliant system.

12. Changes and availability

We work to keep the service running, but we don't promise it will always be available or free of errors. We or our platform partner may change, add or remove features, and the service may be offline for maintenance.

13. Suspending or ending accounts

We may suspend or end your account if you break these terms, don't pay, or put the service or other people at risk. After an account ends, we may delete its data.

14. No warranties

The service is provided "as is" and "as available". To the extent the law allows, we disclaim all warranties, including merchantability, fitness for a particular purpose and non-infringement. We don't promise any particular business result.

15. Limit of liability

To the extent the law allows, we aren't liable for indirect, incidental, special or consequential damages, or for lost profits, revenue or data. Our total liability for any claim about the service is limited to the amount you paid us in the 12 months before the claim arose.

16. Your responsibility for claims

To the extent the law allows, you agree to cover our losses and reasonable costs from a third-party claim caused by your content, your agents' conversations, your use of the service, or your breaking these terms.

17. Governing law

Georgia law governs these terms, without regard to its conflict-of-law rules. Any dispute will be handled in the state or federal courts located in Georgia, unless the law requires otherwise.

18. Changes to these terms

We may update these terms. We will post the new version here with a new effective date, and we will tell you another way if a change is significant.

19. Contact us

Infinite Marketing, Atlanta, Georgia
Phone: 1-678-935-6401
Email: designer@infinitemarketing.co